Cleaners Barnes Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Barnes provides domestic and commercial cleaning services within its service area in the United Kingdom. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Cleaners Barnes, the cleaning service provider.

Client means any individual, business, landlord, tenant or other party who requests or uses the services of the Company.

Services means any cleaning or associated service supplied by the Company, including but not limited to regular domestic cleaning, one off cleaning, end of tenancy cleaning, deep cleaning, office cleaning and related services as may be agreed with the Client.

Premises means the property or location where the Services are to be carried out.

Cleaner means any person engaged by the Company to carry out the Services.

Booking means a confirmed arrangement between the Company and the Client for the provision of Services at a specified time, date and location.

Scope of Services

The Company provides cleaning services within its designated service area, primarily covering Barnes and nearby surrounding locations. The precise nature and scope of the Services will be agreed at the time of Booking and confirmed in writing or by clear verbal confirmation.

Services may include standard cleaning tasks such as dusting, vacuuming, mopping, cleaning of bathrooms and kitchens, and other tasks that are reasonably associated with general domestic or commercial cleaning. Any specialist services, such as oven cleaning, carpet cleaning or external window cleaning, are subject to separate agreement and may incur additional charges.

The Company reserves the right to refuse any task which, in its reasonable opinion, is unsafe, requires specialist training or equipment not available, or falls outside the agreed scope of Services.

Booking Process

Clients may request a quote and make a Booking by contacting the Company through its chosen communication channels. The Company will request information about the Premises, required Services, approximate size and condition of the area, and any specific requirements.

A Booking is considered confirmed when the Company has accepted the Client's request, agreed a date and time, and provided confirmation. The Company may require additional information to verify the Booking, and may request a deposit or pre-authorisation in certain cases, such as end of tenancy or deep cleaning.

The Client is responsible for providing accurate and complete information regarding the Premises and the Services requested. If on arrival the Premises differ significantly from the description provided, the Company reserves the right to adjust the price, modify the scope of Services, or cancel the Booking.

Regular cleaning services may be arranged on a weekly, fortnightly, monthly or other agreed schedule. The specific day, time and duration will be agreed with the Client. The Company does not guarantee that the same Cleaner will attend every visit, although reasonable efforts will be made to provide continuity where possible.

Access to the Premises

The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. Access may be arranged by the Client being present, using keys, key safe codes or other agreed methods.

Where keys or access codes are provided, the Company will take reasonable care to safeguard them and will only use them for the purpose of providing the Services. The Client is responsible for ensuring that any access arrangements comply with building security policies and any relevant tenancy or lease agreements.

If the Cleaner is unable to gain access to the Premises at the scheduled time, waiting time or a call-out fee may be charged, and the Booking may be treated as a late cancellation as set out in the Cancellation and Amendments section.

Client Obligations

The Client agrees to:

Provide a safe working environment for the Cleaner, including adequate lighting, ventilation and safe access to all areas that require cleaning.

Inform the Company in advance of any hazards, fragile items, valuables, or areas that require special care.

Ensure that the Premises have running water, electricity and, where necessary, heating for the duration of the visit.

Secure or remove valuable, delicate or irreplaceable items before the Cleaner’s visit, or clearly notify the Cleaner of such items.

Refrain from asking the Cleaner to perform tasks that fall outside the agreed scope of Services, that are unsafe, or that are prohibited by these Terms and Conditions.

Pricing and Quotations

Prices for Services may be based on hourly rates, fixed fees or a combination of both, as communicated by the Company at the time of Booking. Quotations are provided based on the information supplied by the Client and are subject to change if the actual condition, size or requirements of the Premises differ from those described.

All prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes, as specified by the Company at the time of Booking. The Company reserves the right to revise its standard rates from time to time. Any change in rates will not affect confirmed Bookings, except where Services are ongoing and the Client has been given reasonable notice of the change.

Payments

Payment terms will be confirmed at the time of Booking. The Company may accept payment by bank transfer, card payment or other agreed methods. Cash payments may be accepted only by prior agreement and in accordance with the Company’s policies.

For one off or end of tenancy bookings, the Company may require full or partial payment in advance or on the day of service. For regular cleaning services, payment may be due on the day of each visit or on a set recurring schedule, as agreed with the Client.

If payment is not received by the agreed due date, the Company reserves the right to suspend or cancel future Services, and may charge interest or late payment fees in line with applicable law. The Client is responsible for all costs reasonably incurred by the Company in recovering overdue payments, including collection and legal costs.

Cancellations and Amendments

The Client may cancel or reschedule a Booking by giving the notice period specified by the Company, typically at least 24 or 48 hours before the scheduled start time. The exact notice requirement will be confirmed at the time of Booking.

If the required notice is not given, the Company may charge a late cancellation fee, up to the full value of the scheduled Services. This is to cover the Cleaner’s reserved time and associated costs.

The Company may cancel or reschedule a Booking if the Cleaner is unavailable due to illness, emergency, severe weather, or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment where possible. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.

If the Client repeatedly cancels or reschedules Bookings, the Company reserves the right to terminate the arrangement for regular cleaning services.

Quality of Service and Complaints

The Company aims to provide Services with reasonable care and skill. The Client should inspect the Premises as soon as practicable after each visit. Any concerns or complaints about the Services must be reported to the Company within a reasonable time, usually within 24 hours from completion, so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.

If the Client fails to notify the Company within a reasonable period, the Services will be deemed to have been accepted as satisfactory.

Where a complaint is justified, the Company may, at its discretion, offer a re clean of the affected areas or a partial refund. This will be the Client’s sole and exclusive remedy in respect of substandard Services.

Client Property and Valuables

The Client is responsible for securing cash, jewellery, documents and other valuables before the Cleaner attends. While the Company takes reasonable care in selecting and supervising its Cleaners, it does not accept responsibility for loss of cash or small valuables not properly secured.

Fragile or high value items should be clearly identified and, where possible, removed from areas to be cleaned. The Company will not be liable for damage to items that were not reasonably visible or were inherently fragile or defective.

Liability and Limitations

The Company will take reasonable care when providing the Services, but will not be liable for:

Normal wear and tear or deterioration of surfaces, fabrics, paintwork or other materials as a result of cleaning.

Damage resulting from the use of products supplied by the Client, or from instructions given by the Client that are contrary to manufacturer guidance or professional advice.

Pre existing damage, defects or stains that cannot be fully removed or improved by cleaning.

Any loss or damage arising from inaccurate, incomplete or misleading information provided by the Client.

The Company’s total liability to the Client, whether in contract, tort or otherwise, arising in connection with the Services, shall be limited to the total amount paid by the Client for the specific Booking or series of Bookings giving rise to the claim.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

Health, Safety and Waste Regulations

The Company operates in accordance with applicable UK health and safety laws and guidance. Cleaners are instructed to work in a safe manner and to use cleaning products responsibly. The Client must not request any activity that could reasonably be considered unsafe or unlawful.

The Company and its Cleaners are not licensed waste carriers. As such, they cannot remove large quantities of waste, bulky items or hazardous materials from the Premises. General household waste and recycling should be placed by the Client in appropriate bins or containers provided by local waste collection services.

The Company will not handle, remove or dispose of:

Clinical, medical or biological waste.

Hazardous substances, including but not limited to asbestos, solvents, paint thinners, oils, fuels, chemicals or sharps.

Large electrical items, furniture or appliances that require specialist disposal.

The Client is responsible for complying with local authority waste and recycling regulations and for arranging appropriate collection or disposal for any items that fall outside the remit of normal household waste.

Use of Cleaning Products and Equipment

The Company may supply its own cleaning products and equipment, or may use those provided by the Client, as agreed at the time of Booking. The Client must notify the Company of any allergies, sensitivities or preferences relating to cleaning products before the Services commence.

If the Client supplies products or equipment, they are responsible for ensuring that such items are safe, in good working order and suitable for the intended use. The Company accepts no liability for any damage or injury arising from the use of Client supplied products or equipment.

Insurance

The Company maintains insurance cover that it considers appropriate for the nature of its Services. Details of cover can be made available upon reasonable request. The Client is responsible for maintaining their own building and contents insurance where applicable.

Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. Such events may include, but are not limited to, extreme weather, flooding, fire, pandemic, strikes, road closures or other transportation disruptions, or failure of utilities.

Termination of Services

Either party may terminate ongoing regular cleaning arrangements by giving reasonable notice, typically not less than one cleaning cycle. The specific notice period may be agreed at the start of the arrangement.

The Company may terminate the provision of Services with immediate effect if the Client:

Fails to pay any sum due on the due date.

Behaves abusively, harasses or otherwise mistreats any Cleaner or staff member.

Creates or permits conditions at the Premises that pose a health or safety risk.

Repeatedly cancels or reschedules at short notice.

Privacy and Confidentiality

The Company will handle personal information in accordance with applicable UK data protection laws. Information provided by the Client will be used only for the purpose of administering Bookings, providing Services, and managing the Client relationship and related business operations.

The Company will not disclose Client information to third parties except where required for the performance of the Services, where necessary for legal or regulatory purposes, or where the Client has given consent.

Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new Bookings. For ongoing regular Services, the Company will notify the Client of any material changes, and continued use of the Services after such notice will constitute acceptance of the updated terms.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms and Conditions, together with any written confirmation of Booking and any additional written terms agreed with the Client, constitute the entire agreement between the Client and the Company in relation to the Services and supersede all prior discussions, correspondence, understandings or arrangements.

By making a Booking or using the Services of Cleaners Barnes, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.