Terms and Conditions for Cleaning Services in Barnes

These Terms and Conditions apply to all domestic and commercial cleaning services provided by Cleaners Barnes and any related booking made by the client. By confirming a booking, the client agrees to be bound by these terms. If there is any inconsistency between a written quotation, booking confirmation, and these terms, the written quotation or confirmation shall prevail only to the extent stated and only where it does not conflict with mandatory UK law. For the avoidance of doubt, these terms are designed to set out the basis on which our cleaning services in Barnes are delivered, including scheduling, payment, cancellation, liability, waste handling, and legal responsibilities.

These terms use the expressions “we”, “us”, and “our” to refer to the service provider, and “you” or “client” to refer to the person or business booking the service. Where a booking is made on behalf of a landlord, tenant, managing agent, business, or other third party, that person confirms that they have authority to agree to these terms. The client is responsible for ensuring that all information provided during the booking process is accurate, complete, and up to date.

These conditions are intended to be fair and practical. They should be read carefully before any appointment is scheduled. If the client requires any special arrangements, such as access instructions, restricted working hours, or the handling of delicate surfaces, these must be disclosed in advance so that the service can be planned properly.

Booking Process

A booking for cleaners in Barnes is only confirmed once the required details have been provided and we have accepted the appointment. The client must supply accurate information about the property, the type of clean required, the approximate size of the premises, and any material conditions that may affect the work. This includes, where relevant, pets, hazardous items, heavy soiling, water damage, access restrictions, parking limitations, or security procedures.

We may offer a quotation based on the information supplied. Unless expressly stated otherwise, quotations are estimates and may be adjusted if the actual service scope differs from the information initially provided. If the property or task is materially different from what was described, we reserve the right to revise the fee, amend the duration of the appointment, or decline to proceed where safe and proper performance would not be possible.

The client must ensure that access to the premises is available at the agreed time. If the premises are locked, inaccessible, unsafe, or otherwise unavailable, the appointment may be treated as a late cancellation or a wasted visit. Any special keys, alarm codes, visitor passes, or escort requirements should be arranged in advance. We will use reasonable care in handling keys or access devices provided to us, but the client remains responsible for ensuring they are returned or collected in accordance with the agreed arrangement.

Payments

Fees for cleaning services by Cleaners Barnes are payable in accordance with the quotation or booking confirmation. Unless agreed otherwise in writing, payment becomes due on completion of the service, or in advance for certain recurring, commercial, or one-off specialist appointments. We may require a deposit or full prepayment where the booking involves a large assignment, short notice, out-of-hours attendance, or materials that must be reserved specifically for the job.

All prices are stated in pounds sterling and may be subject to VAT where applicable. If VAT is charged, it will be shown separately where required by law. Invoices must be paid by the due date stated on the invoice or confirmation. We reserve the right to suspend future services, charge reasonable recovery costs, or refuse further appointments where payment is overdue. Any dispute about an invoice must be raised promptly and in good faith, and the undisputed portion of the invoice remains payable on time.

Where the service includes consumables, specialist products, or extra labour caused by conditions not originally disclosed, additional charges may apply. We will normally explain the reason for any such adjustment. The client agrees not to withhold payment for completed work merely because a separate issue is raised about a different part of the service. However, nothing in these terms limits any statutory rights that a consumer may have under UK law.

Cancellations, Rescheduling, and Missed Appointments

We understand that plans can change, and the client may cancel or reschedule a booking for Cleaners Barnes provided reasonable notice is given. Unless a different cancellation policy is set out in the quotation, a minimum of 48 hours’ notice is required for standard appointments. If notice is given later than that, we may charge a cancellation fee to cover reserved time and any costs incurred.

If the client cancels on the day of the appointment, fails to provide access, or is not present when required and presence is necessary for entry or approval, the full appointment fee may become payable. For recurring cleans, repeated late cancellations or missed access may result in changes to the schedule or termination of the service arrangement. Where we need to reschedule due to staff illness, operational disruption, severe weather, or other events beyond our control, we will aim to offer an alternative time as soon as reasonably practicable.

The client acknowledges that short-notice changes can affect staffing and route planning. Accordingly, any cancellation or rescheduling request is only effective once acknowledged by us. Where materials have been ordered or a third-party charge has already been committed specifically for the booking, those costs may be passed on to the client if they cannot reasonably be recovered.

Service Standards and Client Responsibilities

We will provide the service with reasonable skill and care, consistent with the information available at the time of booking and the nature of the job. The client must provide a reasonably safe working environment and disclose any relevant risks. This includes, without limitation, unstable flooring, exposed wiring, broken glass, infestation, mould, aggressive animals, or any other condition that may create a health or safety risk.

The client should remove or secure valuables, confidential documents, fragile items, and prohibited substances before the service begins. Unless we expressly agree otherwise in writing, we are not responsible for handling cash, jewellery, passports, or other high-value items. Where we move items to complete the clean, we will do so carefully and may return them to a reasonable position, but we are not responsible for the exact arrangement of personal belongings unless that task is specifically included.

The client agrees to notify us promptly of any defects, accidents, or concerns arising during or after the visit. Any complaint about apparent damage or incomplete work should be made as soon as reasonably possible, and in any event within a reasonable time so that we can investigate. Failure to notify us promptly may make it harder to resolve the issue fairly.

Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under English law. Subject to that, our total liability arising from any single booking or series of related bookings shall be limited to the amount paid or payable for the relevant service, unless a different limit is required by law.

We are not liable for loss or damage arising from information that was incomplete, inaccurate, or withheld by the client, nor for issues caused by pre-existing defects, wear and tear, structural weaknesses, or unsuitable materials. We are also not liable for indirect or consequential losses such as loss of business, loss of profit, interruption to operations, reputational loss, or loss of opportunity, except where such exclusion is not permitted by law. In a domestic setting, this limitation is intended to be interpreted in a way that is fair and consistent with consumer legislation.

Where damage is alleged, the client must allow us a reasonable opportunity to inspect the item or area concerned before repair, replacement, or disposal takes place, unless immediate action is necessary to prevent further harm. We may request photographs, invoices, or other evidence to assess the claim. Any remedy offered may be repair, replacement, re-performance of the service, or a refund, depending on the circumstances and applicable law.

Waste Regulations and Disposal

Our cleaning company Barnes complies with applicable UK waste handling rules and expects the client to cooperate with lawful disposal arrangements. We may remove ordinary cleaning waste generated by the service, such as packaging, dust, vacuum contents, cloth debris, and general non-hazardous waste, where this is included in the agreed scope. However, we do not accept responsibility for removing controlled, hazardous, or specialist waste unless this has been expressly agreed and can be lawfully carried out.

The client must inform us in advance if the property contains items requiring special handling, including sharp objects, bodily fluids, syringes, chemicals, asbestos-related materials, paint, solvents, clinical waste, electrical waste, or any item subject to specific disposal rules. We may refuse to handle any material that we reasonably believe is unsafe, unlawful to move, or outside the agreed service. If such material is encountered unexpectedly, we may pause the work and seek further instructions or leave the material untouched.

Where waste is removed as part of a lawful service, it may be transported only in a manner consistent with the applicable regulatory framework. The client remains responsible for the legal ownership and declaration of any waste requiring special consents, records, or transfer arrangements unless we have agreed in writing to manage that process. We will not knowingly dispose of materials in a way that breaches environmental, health, or safety law.

Force Majeure, Termination, and General Provisions

We shall not be in breach of these terms where failure or delay is caused by events beyond our reasonable control, including extreme weather, transport disruption, power failure, public health restrictions, fire, flood, civil emergency, or labour disputes. In such cases, we will take reasonable steps to resume service or rearrange the appointment, but we will not be liable for losses resulting from the delay to the extent permitted by law.

Either party may terminate an ongoing arrangement by giving reasonable notice, subject to any minimum commitment stated in the booking confirmation. We may terminate or suspend services immediately where the client fails to pay, provides unsafe access, behaves abusively, withholds essential information, or otherwise makes performance impracticable. In such circumstances, sums due for work already performed and any non-recoverable costs may remain payable.

Any variation to these terms must be agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. A failure by us to enforce any right does not mean that right is waived. The headings are included for convenience only and do not affect interpretation.

Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction, subject to any mandatory consumer rights or dispute-resolution rules that apply under UK law. Where the client is a consumer, nothing in these terms is intended to remove any rights that cannot be excluded by statute.

By making a booking, the client confirms acceptance of these terms and acknowledges that they form the basis of the service relationship. This agreement is intended to create clarity around the provision of cleaning services in Barnes, the responsibilities of both parties, and the standards expected throughout the booking and delivery process.